Since purchasing my Toshiba laptop from Very, I have experienced problems with the charger. It took a number of days to fully charge the laptop battery and the connection has always been loose. The connection sits at an angle and doesn’t sit securely. The laptop did eventually charge but can’t be unplugged for very long without draining.
The laptop was left on charge last night but the battery is completely dead. I can’t even turn the laptop on with the cable attached; it shows empty battery and switches off.
I contacted the seller, Very, who told me to contact Toshiba. Toshiba told me that I would have to send them my laptop and that there would be a charge. Listen to this, if found to be a manufacturers fault, I wouldn’t be charged but if it were deemed to be my fault, I would be given 2 options – pay the repair cost or pay £64 to have MY still faulty laptop returned!
What kind of scam is this? The fault is really a loose connection on the adaptor as far as I can see. I can also anticipate that Toshiba would say that I caused this as the attachment to the laptop is bent.
So they sell me a broken item and charge me to fix it or charge me to not fix it and have it returned broken.
I’ve been asked to send pictures to them because I asked if I could just buy a new charger (surely quicker and cheaper than sending my whole laptop to them)
Two friends have pointed out the following:
Consumer law states that you only need deal with the retailer as your contract is with them.
If it’s faulty you should seek a refund from Very.
Thanks especially to Chris for the following links:
Consumer Rights – Give Me My Money Back! http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange
And finding the email for the CEO you need:
A very interesting discussion thread about this very problem on a Toshiba Forum: